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    <loc>http://hillheckwolf.com/skillset</loc>
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    <lastmod>2025-10-22</lastmod>
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      <image:title>SKILLSET - HOW I GOT HERE</image:title>
      <image:caption>I started my career in 2008 managing nonprofit programming and operations, where I learned the power of leadership, collaboration, and building solutions with human-centered design principles. Since 2015, I’ve focused my efforts on UX design and strategy, leading projects that span large website redesigns, strategic IA, and UX process improvements. Guided by a growth mindset, I’ve evolved my skills and approach to deliver experiences that are both innovative and user-centered. Today, I bring that passion to mission driven organizations, creating digital experiences that empower the doers of good to better serve their communities.</image:caption>
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      <image:title>SKILLSET - Design Project Management</image:title>
      <image:caption>I have experience managing heavy project portfolios—previously prioritizing and sequencing 20+ active initiatives, and now typically guiding 5–10 ongoing projects at a time. I keep teams aligned by setting clear priorities, communicating openly, and ensuring each effort contributes to organizational goals while moving forward efficiently.</image:caption>
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      <image:title>SKILLSET - Leadership Philosophy</image:title>
      <image:caption>I lead by balancing hands-on support with empowering others to grow. My nonprofit background shaped my commitment to empathy, community building, and relationship-driven leadership—whether managing 10 interns per semester, mentoring junior designers, leading hiring processes, or fostering cross-team collaboration. I bring humor, compassion, and camaraderie to every team and project I lead.</image:caption>
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      <image:title>SKILLSET - Research &amp; Discovery</image:title>
      <image:caption>I start every project with discovery to align user needs and business goals, define scope, and set clear requirements. Methods include stakeholder interviews, surveys, competitive analysis, card sorting, heuristic audits, and contextual inquiry.</image:caption>
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      <image:title>SKILLSET - Prototyping</image:title>
      <image:caption>Building on research insights, I use prototyping to bring ideas to life and test solutions early. Depending on project needs, this can range from low-fidelity sketches and paper prototypes to clickable wireframes and detailed annotated designs. I also draw on front-end knowledge of HTML, CSS, and JavaScript to support design implementation.</image:caption>
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      <image:title>SKILLSET - Testing &amp; Analysis</image:title>
      <image:caption>Usability testing is an ongoing process of evaluating and refining design decisions. Early in projects, I use methods like tree testing to validate navigation and information architecture. For usability studies, I create testing strategies and scripts, run moderated or unmoderated sessions (captured via video, screen recording, or third-party tools), and analyze results to guide iteration and deliver clear recommendations.</image:caption>
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      <image:title>SKILLSET - Sharing Results</image:title>
      <image:caption>At every stage, I keep stakeholders aligned through tailored communication—whether high-level presentations for executives or detailed findings for project teams. This ensures transparency, collaboration, and momentum throughout the project.</image:caption>
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    <lastmod>2015-06-28</lastmod>
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      <image:title>TechChange.org</image:title>
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      <image:title>TechChange.org</image:title>
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      <image:title>TechChange.org</image:title>
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      <image:caption>We switched the layout of the course listing page to be  a stacked list rather than large images in a grid format, because it took up a lot of space and alumni and new users didn’t want a lot of scrolling.</image:caption>
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      <image:caption>“Our Model” was only accessible through a link hidden in the footer and hidden in the FAQ page, but it contained important information a newcomer to TC needed to understand- so we created a pop-out slider in the header. TC current site was designed for people who already knew about them, we wanted to change the site to be friendlier for first-time visitors.</image:caption>
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      <image:caption>A key request in the brief was to address filtering. We identified 8 topics that all  classes could fall under and added a search capability- which we found to be a best practice in our competitive analysis. The filter system allows for expansion - TC could revise topics as they add new classes- and no matter how many more courses you add, students won’t have to read through an endless list.</image:caption>
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      <image:caption>The "Our Model" pop-out header from the previous image- expanded view.  We added some details to the features described, made the wording clearer and pulled those icons to the top, while leaving the FAQ’s where they belong- at the bottom of the page.</image:caption>
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      <image:caption>In usability testing, people weren’t noticing the shift in the course listings to on demand courses. Unless you spent a minute reading through them, it wasn’t totally clear that were available immediately. We incorporated these into our filtering system, so the on-demand classes would show in search results- but highlighted that they were different (and free!) by adding a bright banner. We kept the wording “on-demand” for those who were familiar with the old site and the button also still reads “Start Course”.</image:caption>
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      <image:caption>To simplify, we switched to just one button instead of two for log in and sign up. We did test several different verbages for the buttons that people found confusing— Variations included Sign in, Sign Up, Register, Log In, Join Course. This worked best.</image:caption>
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